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How to check if my modem and phone line is working?


Check the modem and make sure these lights are on at a normal status (See DIAGRAM A):

  1. Power
  2. ADSL Link
  3. LAN Link (Ethernet)

If Power does not light up, please check:

  1. If it is properly switched on
  2. If the modem is working properly by checking if your power point socket is switched on
  3. If the modem is not working, please contact our Customer Care Hotline at 111 for assistance

If ADSL link does not light up, please check:

  1. If the main phone cable is properly connected to the splitter according to the right label (Line, ADSL and Phone) from the main socket (See DIAGRAM B)
  2. If there is no dial tone, please check if your phone cable is properly connected to the splitter, otherwise, please contact our Customer Care Hotline at 111 for assistance.

Tips for Dial Tone:

  1. If you get a clear dial tone, it means that your phone line is working properly and you should be able to see the ADSL link light up.
  2. If you get a noisy dial tone or no dial tone, there may be a problem with your phone line. Try connecting your modem to a working phone jack or contact our Customer Care Hotline at 111 for assistance

If LAN link (Ethernet) does not light up, please check:

If the Ethernet cable is properly connected from modem to computer or router.(See DIAGRAM C)



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All material on the Tech Care website is provided for supplemental information purposes only. The information is provided by the TelBru's technical support team and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or others related contained on the website for any purpose. Any reliance you place on the information is therefore strictly at your own risk.