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How to check if my Internet Service is working?


  1. The PON light should appear solid green and LOS light should not be flashing red, if PON light is flashing or LOS light is flashing red, turn off the ONT Optical Modem and leave it for 10 seconds then turn it back on, and wait for 10 minutes. If the PON light is still flashing or LOS light is still flashing red, check that the yellow patch cord at the back of the ONT Optical Modem is inserted properly in the Optical port and that the other end of the yellow patch cord is also inserted properly to the wall socket. (Refer DIAGRAM B)
  2. If the PON light is still flashing or LOS light is still flashing red, please call our Customer Care Hotline at 111 and ask for assistance.


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