What is the Unlimited Top-Up Promotion about?

This promotion offers a promotional Unlimited Data Top-Up for 2 days.


What does this promotion offer?

This promotion offers a “2 Days Unlimited Data Top-Up” for BND$5.00.


What is the duration of this promotion?

The promotion runs from 6th June 2019 until 30th June 2019.


What is the validity of this Top-Up?

The validity of this Top-Up will not be less than forty-eight (48) hours.
Note: The validity of the 2 Days Unlimited Data Top-Up starts upon successful purchase of the Top-Up.


Who is eligible for this promotion?

This promotion is applicable to all TelBru Residential customers.


When will I get the reward?

The 2 Days Unlimited Data Top-Up is awarded instantly upon successful purchase of the Top-Up. You may check your purchase in My TelBru under the “Total Usage & Top-Up History” for your respective Service Number.


Can I purchase more than one Top-Up?

Yes, you can purchase more than one top-up. However, you are only allowed to top-up after the initial top up expires.
Please take note that the validity would start upon successful purchase.


Is there a limit to as how many times I can purchase the Top-Up?

You may Top-Up as many times as you wish during the promotion period. However, you are only allowed to top-up after the initial top up expires. Also, there is a price cap limit of $280 on all Residential Limited Quota plans.


Can I purchase the Unlimited Data Top-Up multiple times during the promotional period and still use them outside the promotion period?

The 2 Days Unlimited Data Top-Up can be purchased multiple times during the promotional period. However, any unused two (2) days Unlimited Data Top-Up will not be brought forward outside the promotion period i.e. Unlimited Data Top-Up purchased on 30 June 2019 will expire on 01 July 2019.


Am I still eligible to purchase this Unlimited Data Top-Up if my base Data has not been fully utilized?

Yes, you may still purchase the Unlimited Top-Up. Please take note that the 2 Days Unlimited Top-Up will be activated instantly, which means your base quota will be frozen until the time top-up validity expires.

How can I purchase my Top-Up Data?

You can purchase the Top-Up Data via our ‘My TelBru’ application or ‘My TelBru’ online services. Otherwise, you may visit your nearest TelBru branch.


How will I pay for the Top-Up purchased?

It will be charged to your bill.


Will I be notified if my 2 Days Unlimited Data Top-Up starts and expires?

You will only be notified via SMS when your Unlimited Data Top-Up expires.


I want to purchase Top-up but the service belongs to my sibling/parents/friend. Can I do that?

Only the service owner can purchase the top-up over the counter.
However, if you still insist, you may provide:
1. Copy of Identity Card of the Account Holder
2. Copy of Identity Card of the Representative
3. Signed Authorisation Letter


Can I transfer the Unlimited Data Top-Up to a different Service Number?

The Top-Up is non-transferrable.


How can I know if the Unlimited Data Top-Up is successful?

It will appear in your My TelBru application or My TelBru online service in the Usage tab, under Total Usage & Top-Up History.
If you have not downloaded or are not registered to My TelBru, we highly recommend for you to download and register for future conveniences as it’s free to use.


I see from My TelBru app/online that I have a top-up. But I did not make any purchase of Top-Up data. Why is that?

Please check with your family member who has access to your My TelBru application and may have possibly purchased the Top-Up.


If I’m throttled and I purchase the Top-Up Lah, will I be surfing on my normal speed again?

Yes, you will be able to surf at the subscribed speed again.


I’ve purchased the Unlimited Top-Up Lah, but I change my mind – can my Top-Up be canceled or refunded?

Unfortunately, no. The Top-Up cannot be cancelled or refunded as the data will take effect immediately upon successful purchase.


I purchased the Top-Up Lah on the last day of promotion, will I still be able to utilize the Top-Up for 2 days or will it disappear from my account?

Yes, you will still be able to utilise the Top-Up data for 2 days.


1. Applicable to all TelBru’s existing Residential customers.
2. This promotion is valid from 6th June 2019 until 30th June 2019 (herein referred to as ‘Promotion Period’).
3. This promotion offers a two (2) days Unlimited Data Top Up for BND$5.00.
4. The validity of this Top Up will not be less than forty-eight (48) hours.
5. The Unlimited Data Top Up purchased is not transferrable.
6. The 2 days unlimited top-up will get activated instantly, which means your base quota will be frozen until the time top-up validity expires.
7. Customers on Unlimited Plans are not eligible for the 2 Days Unlimited Top Up promotion.
8. TelBru reserves the right to deem the offer void if the Customer does not comply with the terms and conditions specified for this promotion including the TelBru’s General Terms and Conditions for Services as well as such other specific terms and conditions as may be agreed and accepted by the Customer. Such rights conferred by TelBru under these terms and conditions shall be additional to the rights conferred by TelBru under the TelBru’s General Terms and Conditions for services and any other terms and conditions agreed and accepted by the Customer.
9. All details and particulars registered by the Customer must be true, accurate and complete.
10. TelBru shall not be liable for any delay, failure or omission in carrying out this promotion.
11. TelBru shall not be liable for any claims, losses and damages sustained by the Customer.
12. TelBru reserves the right at any time in its absolute, sole discretion, notwithstanding anything in these terms and conditions to cancel or make amendment(s) to this offer as well as the giveaways.
13. TelBru reserves the right to alter these terms and conditions at any time, without prior notice.
14. Customers in this promotion shall accept the terms and conditions and the alteration thereof.