What is the 'Stream Lah' Promotion about?

This promotion offers a promotional Unlimited Streaming for 7 days.


What does this promotion offer?

This promotion offers a “7 Days Unlimited Streaming” for BND$15.

The streaming sites that customers can enjoy with Unlimited Streaming Add-On are:
1) iFlix
2) Netflix
3) YouTube and more!


What is the duration of this promotion?

This promotion runs from 14th June 2018 until 15th July 2018.


Who is eligible for this promotion?

This promotion is applicable to all TelBru Residential customers ONLY.


Am I still eligible to purchase Unlimited streaming Add-On if my base Data has not been fully utilized?

Yes, you may still purchase the 7 Days Unlimited Streaming Add-On, which will be automatically utilised upon successful purchase*.

*7 Days Unlimited Streaming validity would start upon purchase.


How can I purchase the Unlimited Streaming Add-On?

You can purchase the Add-On via our ‘My TelBru’ application or ‘My TelBru’ online services. Otherwise, you may visit your nearest TelBru branch.


What is the validity of this Add-On?

The validity of this Add-On is seven (7) days from the day you made the purchase.

The validity of the 7 Days Unlimited Streaming Add-On starts upon successful purchase of the Add-On.

For e.g:
Add-On purchased on 13 June 18 @ 6.00pm will expire on 19 June 18 @ 11.59pm.


Can I purchase the Unlimited Streaming Add-On multiple times during the promotional period and still use them the outside the promotion period?

The 7 Days Unlimited Streaming Add-On cannot be purchased multiple times during the promotional period. Customers can only purchase the add-on promotion once every seven days during the promotion period upon expiration of the previous add-on.

The streaming sites that customers can enjoy with Unlimited Streaming Add-On are:
1) iFlix
2) Netflix
3) YouTube and more!

However, any unused seven (7) days Unlimited Streaming Add-On will not be brought forward outside the promotion period i.e. Unlimited Streaming Add-On purchased on 15 July 18 will expire on 21 July 18 @ 11.59pm.

How will I pay for the Add-On purchased?

It will be charged to your bill.


Will I be notified if my 7 Days Unlimited Streaming Add-On starts and expires?

You will only be notified via SMS when your Unlimited Data Add-On expires.


I want to purchase Add-On but the service belongs to my sibling/parents/friend. Can I do that?

Only the service owner can purchase the Add-On over the counter. However, if you still insist, you may provide:

1. Copy of Identity Card of the Account Holder
2. Copy of Identity Card of the Representative
3. Signed Authorisation Letter

Otherwise, you may also purchase the Unlimited Streaming Add-On through our My TelBru application or My TelBru online service.


Can I transfer the Unlimited Streaming Add-On to a different Service Number?

The Add-On is non-transferrable.


How can I know if the Unlimited Streaming Add-On is successful?

It will appear in your My TelBru application or My TelBru online service in the Usage tab, under “Add-On History”.
If you have not downloaded/registered to My TelBru, you may do so as this service is free. By having this application, it is for your future conveniences too.


I see from My TelBru app/online that I have an Add-On. But I did not make any purchase of Add-On. Why is that?

Please check with your family member who has access to your My TelBru application and may have possibly purchased the Add-On.


At what speed will I be streaming if I purchase this Add-On when I still have my base quota?

You will be streaming at your subscribed bandwidth. Kindly take note that the speed customer receives is based on best effort basis.


At what speed will I be streaming if I purchase this Add-On when my plan has been fully utilized?

You will enjoy streaming based on your subscribed bandwidth for:
1) iFlix
2) Netflix
3) YouTube and more!

However, other activities such as web browsing will experience a slow connection as your quota has been fully utilised.


Why does it show that I’m on low bandwidth when I run speed test after purchasing this Add-On?

The Add-On will show the low bandwidth as you have fully utilised your quota. The Add-On will allow you to only stream smoothly based on the following streaming sites:
1) iFlix
2) Netflix
3) YouTube and more!


1. Applicable to all TelBru’s existing Residential customers.
2. This promotion is valid from 14th June 2018 until 15th July 2018 (herein referred to as ‘Promotion Period’).
3. This promotion offers a seven (7) days Unlimited Streaming for BND$15.
4. The validity of this Unlimited Steaming promotion will not be less than seven (7) days.
5. The seven (7) days Unlimited Streaming promotion purchased is not transferrable.
6. The seven (7) days Unlimited Streaming will get activated instantly, which means your base data will be frozen until the time add-on validity expires.
*Note: Accessing other websites, or any other content that is not related to ‘streaming’ will be as normal and your data will be consumed.
7. Customers on Unlimited Plans are not eligible to enter for promotion.
8. The seven (7) days Unlimited Streaming promotion may not limited to streaming sites such as YouTube, Netflix and iFlix.
9. TelBru reserves the right to deem the offer void if the Customer does not comply with the terms and conditions specified for this promotion including the TelBru’s General Terms and Conditions for Services as well as such other specific terms and conditions as may be agreed and accepted by the Customer. Such rights conferred by TelBru under these terms and conditions shall be additional to the rights conferred by TelBru under the TelBru’s General Terms and Conditions for services and any other terms and conditions agreed and accepted by the Customer.
10. All details and particulars registered by the Customer must be true, accurate and complete.
11. TelBru shall not be liable for any delay, failure or omission in carrying out this promotion.
12. TelBru shall not be liable for any claims, losses and damages sustained by the Customer.
13. TelBru reserves the right at any time in its absolute, sole discretion, notwithstanding anything in these terms and conditions to cancel or make amendment(s) to this offer.
14. TelBru reserves the right to alter these terms and conditions at any time, without prior notice.
15. Customers in this promotion shall accept the terms and conditions and the alteration thereof.