|Bandwidth Up To||Monthly Charge||Data|
|10 Mbps||$25.00||50 GB|
|10 Mbps||$39.00||100 GB|
|15 Mbps||$59.00||200 GB|
|20 Mbps||$75.00||250 GB|
|20 Mbps||$99.00||350 GB|
|HIGH SPEED DATA-BASED PLANS|
|30 Mbps||$75.00||50 GB|
|45 Mbps||$135.00||100 GB|
|60 Mbps||$240.00||200 GB|
|100 Mbps||$290.00||250 GB|
|300 Mbps||$350.00||350 GB|
* Price exclusive one-time charges of registration fee ($50) and Broadband Activation Fee ($100).
* Modem fee will be waived for all plans for both e-Speed and HSBB.
* Certain bandwidth are subject to infrastructure availability.
Unlimited access your favorite social networks
Your *FREE Premium Access to our all TelBru WiFi Hotspots
Broadband is a method of connecting to the Internet. It is a type of high-speed internet connection that has surpassed dial-up as the standard way to connect to the internet. A broadband connection can be accessed at any time.
The two basic materials we use to connect to the Internet are:
TelBru caters to all Residential and Corporate/Business Customers.
The first step to getting broadband is to see what plans are available for you. To check, kindly visit our website at www.telbru.com.bn - click ‘Broadband’, then go to ‘Broadband Plans’ tab. Once you’ve decided, you may subscribe through:
We advise that you use our Plan Wizard on our website where it will estimate the most suitable usage for you based on the information you provide. Kindly use our Plan Wizard at https://www.telbru.com.bn/planwizard
For a new application, you will need to pay:
Yes, you will need a telephone line in order to have broadband. This is because the broadband service makes use of your existing telephone line. It splits the signal into two channels, one for voice communications and the other for the high speed data communications. Broadband makes use of a frequency range not used in normal voice communications.
The speed of the connection varies based on many different things including where you live i.e. copper or fiber areas and what broadband plan you are on.
You can check your broadband usage my logging in to MyTelBru web self-care or MyTelBru mobile app. If you don’t have a MyTelBru credentials yet, you may refer to the MyTelBru guide at https://telecomwsc.brunet.bn:8020/telbru/mytelbru/APP/connector/0/16/url/myTelBruOnlineGuide.pdf
The contract period is a minimum of 12 months (1 year).
You will have to pay for the outstanding bill balance from the contract and your ONT (modem) will need to be returned to TelBru. All deposits will be refundable, provided there is no outstanding bill.
If you have applied for HSBB through online or at any TelBru Branches, our call agents will contact you to update the status of your application.
HSBB stands for ‘High Speed BroadBand’, which is usually delivered over Optical Fibre directly to your home or via a street cabinet and copper cable to your home or business premise. Optical Fibre will eventually replace the old infrastructure, such as telephone wires and other copper cables. This is due to advances in technology that provides a much higher bandwidth carrying capacity and improved reliability.
Anyone who resides in locations that are HSBB network ready.
HSBB major zones are: Gadong, Madang, Berakas, Central Subok and Kg. Panaga National Housing Scheme. (Availability of HSBB connection will be subjected to a survey to confirm fibre connection). Please visit TelBru website at www.telbru.com.bn/ftth for more updates.
Customers residing in the above mentioned areas (subjected to survey after application) can subscribe through:
Yes, our team will have to enter your premise and house. But prior to the installation, our call agents will set up an appointment with you. Then, our technician will arrive at the appointed time and identify himself upon arrival at your premise with a TelBru ID card.
TelBru will cover the internal wiring from point of entry into the house to the modem (maximum 15m). In instances where extra wiring is needed, extra cost will be borne by the customer. TelBru can recommend approved contractors to do the additional cabling or extension work.
Yes. However, we advise that you keep to the prior appointment or inform us in advance if you intend to cancel an appointment.
Installation process will normally be completed within one (1) day if no issues are found.
After installation process is complete, the modem (ONT) will be immediately activated and ready for use.
You can visit www.telbru.com.bn/support and click "SPEEDOMETER".
The WiFi coverage depends on the wall thickness between rooms, other WiFi and interference systems in the house. But in general, for an average sized house it will cover most of the rooms in the house.
One (1) year.
If the modem is faulty within the warranty period, please report to our Customer Care at 111 and request for it to be checked. The replacement ONT Optical Modem can be changed or purchased (the price will depend on the type of ONT Optical Modem). The warranty only covers manufacturer’s defects.
If the modem is faulty after 1 year, you can purchase a replacement from TelBru.