In its continuous efforts to provide subscribers with the best possible Internet experience, Telekom Brunei Berhad today (August 1, 2017) announced a nationwide broadband service upgrade scheduled to take place throughout the month of August.

Set to occur in stages, the exercise will affect subscribers in all districts.

As a consequence of this exercise, subscribers may expect service downtime. To mitigate the inconvenience that the exercise may cause, the downtime is planned from midnight onwards for four hours, but will only affect subscriber accounts for less than 30 minutes during the course of the exercise.

For any concerns or inquiries, please contact TelBru’s Customer Care centre at 111 or visit any of the company’s social media platforms.


Six members of Telkom Brunei Berhad’s members of staff are expected to depart later this week will be among the hundreds of Bruneian Haj pilgrims making their way to the Holy City of Mecca this year.

As part of their preparation for this journey, the company yesterday handed over contributions to the intending pilgrims under TelBru’s human resource welfare programme.

Among this year’s delegation includes a TelBru veteran, based in Kuala Belait Norini binti Haji Johari who joined the company in 1979 during the early years of JTB. Along with Hussin bin Haji Mat Yassin who joined in 1987, Norini will depart for the holy land on August 13 whilst Haji Abdul Aziz bin Pengarah Haji Buntar, Hajah Fetimah binti Haji Kassim, and Muhammad Zaidani bin Haji Mat Zahri will leave on August 11 followed by Abdul Nurhadee bin Mohamad on August 14.

The contribution, handed over by TelBru’s Chief Information Officer, Haji Halid bin Haji Mohadi, is part and parcel of TelBru’s overall welfare initiative held on an annual basis that pays special emphasis to the well-being of its staff on both personal and professional levels.

Yesterday’s ceremony included the recital of the Doa Selamat to bless the pilgrims’ journey and for their safe return. The event, which took place at TelBru’s headquarters in the capital, was attended by TelBru’s senior members of staff.



Telekom Brunei Berhad has announced its headquarters latest relocation from Yayasan Sultan Haji Hassanal Bolkiah Complex to Royal Brunei Plaza in Bandar Seri Begawan.

The move takes effect today (August 14, 2017) located on several floors of the newly renovated building. Patrons and customers wishing to engage TelBru’s various departments are to direct their inquiries on the 4th floor of Royal Brunei Plaza where staff members will be on hand to provide assistance.

All correspondence should be addressed to Telekom Brunei Berhad Headquarters, 4th Floor, RBA Plaza, Jalan Sultan Omar Ali Saifuddien, Bandar Seri Begawan, BS8711, Brunei Darussalam. The company’s contact numbers will remain the same.

For further information, please contact our Customer Care line at 111, or call 2321321, or visit any of our social media platforms.


In relation to the article published yesterday on page one of the Borneo Bulletin, Telekom Brunei Berhad is taking the opportunity to clarify that its fixed broadband services currently stands at an average 23Mbps attributed to continuous of Fibre-to-the-Home (FTTH) rollouts over the previous years.

Since undergoing transformation in 2013, the company has heavily invested in technology and manpower to meet fibre optic coverage for the entire country as part of its commitment to Wawasan 2035. This year alone, the company has successfully surpassed its 45,000 connectivity milestone 2017 target 2017 that covers high-density and emerging areas ranging from commercial locations to those residing in the country’s various national housing schemes.

As part of the company’s efforts for the remainder of the year, TelBru continuous to make provisions towards roll outs in the country’s rural areas. Among them include housing areas in Tutong and Muara, as well as its inclusion of Brunei’s iconic water village that has potential to reach 100Mbps with the introduction of Fixed Wireless services launched earlier in March.

In December last year, the company revamped its Volume Based Broadband (VBB) subscription packages, doing away with its minimum 1Mbps plans and introducing a new minimum of 10Mbps to as high as 300Mbps, and a further 2.5Gbps should clients require such an arrangement. As of the first quarter of 2017, the company saw an increase of over 45 per cent among its clientele base upgrading to the company’s 15Mbps internet package following the VBB revamp, indicative of the population’s healthy appetite for data, demands of which TelBru will continue to meet.

Additionally, the success of TelBru’s Smart Nation initiative is dependent upon its capacity to delivery high speed internet access, responsibilities of which fall under TelBru’s service portfolio.

As the population continues to grow, and with it the nurturing of a more tech-savvy population, TelBru assures that its efforts is commensurate to the projected growth in demand for data.


Telekom Brunei Berhad has announced its milestone success in connecting a majority of its client base to the company’s Fibre-to-the-Home (FTTH) network, bringing the country closer to a full overhaul of its Internet infrastructure from old copper connections.

Since undergoing transformation in 2013 that witnessed intense strategic planning to better equip Brunei to facilitate multi-faceted aspects of day-to-day living and operations that rely on quality internet connection, 80 per cent of TelBru’s subscribers are now reaping the benefits of high speed internet access.

With FTTH customers now receiving at least 10mbps based on TelBru’s minimum bandwidth package, Brunei is now poised to efficiently implement the Internet of Things (IoT) initiative that requires fast internet connectivity that has potential applications in fields such as education, health, transportation, finance, resource conservation as well as, among others, for the home.

In the four years since introducing high speed broadband, the company has seen an uptake in its services with many either opting for, or migrating to, TelBru’s 15Mbps broadband package. These Volume Based Broadband (VBB) packages were revamped to increase the minimum bandwidth speed from 1Mbps to 10Mbps and with infrastructure that can withstand higher capacities, TelBru has the capability to offer 2.5Gbps should clients require such an arrangement, whilst 10Gbps ports have already undergone testing.

With rollouts still underway, the remaining 20 per cent of TelBru’s clients still on copper will eventually be connected to fibre or alternative technology that can deliver high-speed Internet similar to available infrastructure for Brunei’s water village that utilises Fixed Wireless Broadband.

As part of the company’s proactive endeavour to connect strategic areas that aims to benefit residents and business customers, several areas are currently in the planning stages of fibre connectivity of which includes the up and coming Pulau Muara Besar that will benefit from dependable internet access, whilst areas such as pre-existing housing projects including Bukit Beruang and Meragang are currently being fitted with FTTH networks. Additionally, the recently completed Lugu housing area is undergoing preparations for FTTH as TelBru continues to meet residential requirements for data.

Moving forward, TelBru will continue to keep abreast with the country’s needs in line with the company’s responsibility towards nurturing a tech-savvy population as outlined in Brunei’s Vision 2035.