Telekom Brunei Berhad today (May 10, 2017) officially introduced its expanded free-of-charge Broadband Clinic service to better cater to the needs of Fibre-to-the-Home (FTTH) subscribers in its continuous effort to meet rising customer demands and expectations attributed to the continuous FTTH rollouts.

The Broadband Clinic counters, located in TelBru’s Citis Square in Berakas and Kuala Belait branches, serves walk-in customers looking to configure or test their Customer-premises Equipment (CPE), specifically the Optical Network Terminal (ONT) modem should there be a need.

This latest added-value service supplements the Broadband Clinics’ scope of customer assistance that was once limited to eSpeed subscribers and the advancement of portable technology has made it possible for TelBru to better serve the company’s FTTH clientele.

Among the reasons behind the need to configure or test CPEs include challenges in connecting to the internet that require physical examination of the equipment. Customers were at times required to replace their ONTs due to limitations of testing equipment with the possibility of incurring cost. This new service, however, reduces the likelihood for a replacement.

Customers wishing to ascertain the reliability of their standard-issue TelBru ONT are encouraged to visit the company’s Broadband Clinics during office hours, or get in touch either through TelBru’s Customer Care Centre at 111, or social media channels for further information.


The advancement of modern technology continues to compel economies of varying sizes to consider moving towards a more tech-abled landscape, carrying with it endless possibilities for improvements in day-to-day living limited not only to the home but rather in all corners of society ranging from schools, health, businesses, the environment, transportation and even security.

Being the main telecommunications provider in the country adamant in ensuring Brunei Darussalam is at least on par with more developed nations in the region, Telekom Brunei Berhad is moving towards facilitating the use of alternative sources of technological assurances with the introduction of long-range, low-powered, low-bandwidth, low-cost sensors. This initiative is with the support of and cooperation with international body LoRa Alliance through one of its founding members Sagemcom that has already made their mark in the likes of the Europe, the United Sates, New Zealand, and Japan, among other economies that are researching the implementation of LoRa technology.

With funding already invested in infrastructure, TelBru has deployed five LoRa base stations within Brunei-Muara with a coverage radius that encompasses the entirety of the district and even out to sea with plans already in the works to eventually provide coverage for the rest of the country.

The introduction of such a facility opens up an alternative stream for potential business opportunities for the tech-savvy segment of Brunei’s population that includes the development of mobile applications to address challenges that require attention. Among them include, but not limited to, preventing theft of public property, better monitoring of electrical and water consumption, flood monitoring, off-shore implementation, GPS devices for a slew of purposes such as the tracking of commercial and private vehicles and even the elderly, children and pets should there be a need all of which translates into efficiency and improvements upon business-as-usual practices – innovation that can be exported overseas.

Powered by batteries that can last at least a decade without the need for wireless internet connectivity, sensors that ride on LoRa technology addresses challenges presented by wireless networks (LTE?) that have limited reach to rural areas such as the outskirts of Tutong, Temburong and Kuala Belait where installation of such wireless infrastructure is not financially commensurate to business operations. Among the applications for geographically challenging locations include bettering agricultural farming techniques for small and medium time farmers through monitoring of yields by quantifying environmental impacts through data collection as well as search and rescue purposes for jungle trekkers, among others, where traditional network coverage is non-existent.

Following High Speed Broadband (HSBB) rollouts atop the backbone of TelBru’s fibre optic network, the deployment of LoRa technology compliments TelBru’s efforts in the introduction of its Internet of Things and the subsequent facilitation of Brunei’s Smart Nation initiative. These investments not only aims to tap into what is described as a lucrative global industry where ICT observers estimates IoT’s economic impact at 11 per cent of the world economy by 2025 but more importantly addresses Brunei’s Vision 2035 that calls for concerted cooperation in lifting the population’s standard of living, diversifying the country’s economy away from oil and gas and providing employment opportunities for the younger generation.

Today’s (May 18, 2017) Open Day is the first among many steps TelBru is undertaking to socialise a global movement that continues to change the way people interact with technology that calls to the attention the likes of local enforcement agencies, schools, health practitioners, financial institutions, businesses, students and relevant stakeholders the endless possibilities provided by IoT powered by LoRa technology.

The event also ran alongside the official Memorandum of Understanding signing between Telbru and Sagemcom that, among others, encompasses the provision and deployment for LoRaWAN and Siconia products and solutions as well as provide the relevant training and support to better implement LoRa technology in Brunei Darussalam. Signing on behalf of TelBru was its Chief Executive Officer, David Kay, whilst Sagemcom was represented by Dr. Thierry Lestable, Director of IoT Business Development and Strategic Partnerships.

More information can be obtained by contacting TelBru at its headquarters or through any of the company’s social media platforms.